Hi Chrystal,

 

I was wondering if you could help me out and pass this email in the right direction for me!

 

 I would like to let the manager know what a  wonderful experience my fiance' and i had at down east Toyota this weekend, when we bought our Toyota Matrix 

(Which by the way we LOVE)! Our salesman Jerry was a GREAT!!!! He was a huge help to us! People like Jerry are the reason we keep coming to Toyota! We also have a Toyota Tacoma as well!

 

I just wanted to thank everyone for there help and let you guys know what a friendly atmosphere you guys have over there!

 

Thanks again! 

 

Please pass on to your manager if possible! I want him to know how great everyone especially Jerry treated us!

 

 

Carla

 

 

 

Hello again Chrystal! 

 

I’m just writing to let you know how impressed my wife and I are with Downeast Toyota! Ilya has already contacted me and the whole problem is being fixed. Craig (?), in Parts, said he may even have the jack and tool bag by tomorrow!  

 

Being active duty Army for 23 years, my family and I lived in a lot of different places before coming back home to Maine and I can honestly tell you that it’s folks like Ilya, you, and Craig(?) in parts that have made coming home to live the best decision we ever made.  

 

We currently have two Toyotas from you, but I can assure you that all of our future purchases will be with you folks as well! 

 

 Thanks again! 

 

Ron McIntyre, SFC (Ret), USA

 

 

 

 

 

 

From: Jolene Staruch

Sent: Monday, January 25, 2010 8:43 PM
To: Chrystal Barker
Subject: RE: Tacoma

 

DownEast Toyota takes customer service to a whole new level – not only did they track down the specific truck I wanted, and arrange a test ride to fit into my overcrowded schedule – they went above and beyond to deliver the truck and paperwork less than 48 hours after the initial test drive, still accommodating my hectic work schedule!  They made the purchasing process simple, painless and expedient.  What a pleasure it was to purchase this vehicle!    And after the purchase?  They are still helping!!!

 

 Chrystal,

I just wanted to once again thank you and everyone there for the excellent service I have received with my requests and issues.  The information requested was faxed to Quirk Ford very quickly and I have already received the refund check I was expecting - all thanks to your prompt help!  Also, the willingness your service department showed in assisting me with my brake concerns was above and beyond what I've ever seen or expected!  Bringing me a rental car, in Camden, because I could not get up there during your regular hours and covering the cost of the rental definitely makes me want to keep my business with you.  A little out of the way for me is well worth it for the level of service your company has provided me thus far.  My husband and I will probably be in the market for a truck within the next 12 months or so and are definitely thinking we will be coming to you for it. Please pass this on to all those involved and the higher ups as well.  I feel far too often only the negatives get passed along and would like to let everyone know how happy I have been with your company. Thanks again and I am looking forward to continued business with you.

 

 Deanna Hilt 

  

  

06/17/2009 08:38AM - Please pass to the general manager

 

Sir, I wish to compliment your dealership for the outstanding performance of your personnel, I have done business with your sales reps, auto body repair reps, service reps and have found them all to be outstanding in their deportment with courtesy, honesty and respect, I certainly wish all business's would follow your example.
I remain a faithful customer, and being retired military, I believe in giving credit where credit is due, be it bad or good, and your personnel are most certainly the latter. Respectfully Patrick Walsh, CPO, U.S. Coast Guard (Ret.)

 

 

Hi, Chrystal.

 

In or about late May 2007 we purchased a used 2006 Toyota Prius at Downeast Toyota. That was our first encounter with the dealership.

 

My wife and I were raised in New Jersey and moved to Maine in 1993 to care for my wife's ailing parents. During our years in New Jersey and our years in Maine we have dealt with many car dealers. I think I can honestly state that I had never, until 2007, left a dealership feeling satisfied with the experience.

 

Dealing with Downeast Toyota has been like a breath of fresh air. When we went to look at the Prius, we were not pressured in any way. In fact, the treatment we received was as though we were family. We were treated with courtesy, dignity and respect. In fact, we find that our dealings with the Downeast Toyota service and parts departments is the same, warm, friendly service we received from sales. This is in contrast to the treatment we have received at so many dealerships over the years, where we would be pressured almost to the point of harassment. There have been a couple of occasions where I feel service has gone well beyond what was necessary to insure my satisfaction on a maintenance or repair. No other dealer has ever done that for us. These people genuinely care!

 

Our Prius is my wife's primary vehicle, although we both love it. It is a well built, well designed car. I think that Ed Darling has succeeded in creating a well built, well designed dealership. Our Toyota is a great car, Downeast Toyota is a great dealership.

 

Perhaps I shouldn't say this, because Toyota is a fine product, but Downeast Toyota seems built upon customer service, and customer satisfaction, as much as the Toyota brand.

 

A very, very satisfied customer,

Bob Pentland

Hats off to Christy, Chrystal, and Josh for a positive and stress-free Scion purchase!! The email service was tremendously helpful and exceptionally fast. What an asset to your dealership's customer service! The coordination between C & C and Josh was strong and I had the best car buying experience ever! Josh B. is an excellent advocate for Scions and was truly helpful and personable. To each of you: THANK YOU!!!= 

 

Chrystal,

Thank you so much for everything! The process of researching and deciding to buy a vehicle from Downeast Toyota was a pleasurable process, which in large part was due to your professionalism, promptness and exceptional service. Any questions I had were literally answered in a matter of minutes. Your knowledge of the process required of Canadians purchasing vehicles from the USA was flawless and extremely helpful. I would suggest to any Atlantic Canadians (particularly Newfoundlanders!)  thinking about purchasing a Toyota in the Eastern USA to look no further than Downeast Toyota. We are loving our Sequoia and were delighted at the impeccable condition the vehicle was in. I have passed your name along to MANY people here in Newfoundland, and will be back again in the future!

All the best!

 

Jason Shaw, St. JohnsNewfoundland

 

 

 

From: John & Barb Breau 
Sent: Thursday, March 20, 2008 4:06 PM
To: Chrystal Barker
Subject: tacoma purchase

 

Hi Chrystal,

I just wanted to drop you a line and tell you how happy we are with the purchase of our vehicle from you.

Right from the first time we contacted you until delivery everything was first class, there never was a time we felt pressured or uncomfortable in dealing with you and the staff, actually we felt right at home and part of the family.

Upon delivery of the Tacoma, it was sparkling clean , full of gas and ready to go. I would not hesitate to recommend you and your company to anyone. It was a very pleasurable and professional experience. Hopefully in the future we will buy another vehicle  from you.

Thanks again,

John & Barb Breau

New Brunswick

Canada

 

  

From: Kenneth Quinn
Sent: Monday, December 17, 2007 12:12 PM
To: Chrystal Barker
Subject: Our new Highlander

 

Well Crystal you really did a great job with the paperwork. Both sides of the border went very smooth and we are extremely happy so far with our purchase. Thanks to you, Dean and Vern who made the whole experience very satisfying. Please pass on my appreciation to them. I'm sure we'll be back again! Happy Holidays to all at Down East Toyota!

Now all I have to do is figure out how to fit the Highlander under the Christmas tree?.

Regards,

Ken 

 

11/26/2007 04:50PM - I wanted to let you know that I was very impressed and surprised how easy it was to purchase a truck from you. Crystal Barker was the lady I dealt with and she was fantastic,professional and very prompt at answering any questions or concerns I may have had. She took care of all the paperwork there, and at the border. She made the purchase a breeze. I cant express how happy I am with truck and the whole process of the purchase it was real smooth and stress free and for that I thank you again Crystal,and the whole downeast toyota staff. When we buy another car Crystal you will be hearing from us, it was a pleasure dealing with you. I will be telling all of my friends that mention they are looking for a car. That they should check out your website and to give you a call, that it would be in their best interest to call you. AGAIN A BIG THANKS

 

John Carter
New Brunswick

 

From: Price Family
Sent: Saturday, November 17, 2007 5:04 PM
To: Chrystal Barker
Subject: Thank You!

 

Chrystal,   Everything went very well at the borders . Love the Toyota Rav , lots of people aking about your dealership and  the process of buying in the US. I tell them how nice it was dealing with you and your dealership.  Thank You again.

  

Clarence Price.

I highly recommend Downeast Toyota to anyone looking to buy a new vehicle. After searching online and contacting several dealerships in Me., N.H. and Mass., Chrystal Barker from Downeast stood out as the one most interested in answering all of our questions and ultimately convincing us to come down for a visit. After our first meeting with Chrystal and Vern we knew we would buy from Downeast. When we did purchase the vehicle they made the transaction a very easy and pleasant experience..

 

David and Barbara Hierlihy 

  

 

Hello Chrystal,

It was very nice to meet you last week.

I can't believe we made it in after all the set backs.

It was nice to see Ricky/Eric when we came through the door. I have known Ricky all my life. He used to run with my older brother. I must say you all do a great job. Buying the Tundra was a very pleasant experience.

 

As of now I plan on keeping the Jetta until late fall; so I will be back to pick up the Corolla in the fall. If anything changes on the Corolla incentives please let me know.

 

Thanks again,

Ken